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artificial intelligence

5 Times AI is Not Going to Work in Your Business

As artificial intelligence continues to dominate headlines and business strategies, it’s crucial to recognize that AI isn’t always the answer to every business challenge. While AI can be transformative in many scenarios, there are specific situations where implementing AI solutions might do more harm than good. Understanding these limitations can help businesses make more informed […]

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How AI Voice Bots Enhance Customer Experience

Imagine a helpful robot answering your customer service calls and helping your customers get answers to their questions and resolve issues. An AI voice bot for customer service does exactly that. It responds to customer calls, listens to what your customers say, talks to them in a conversational, friendly way, and provides contextually relevant responses,

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How Retrieval-Augmented Generation (RAG) is Revolutionizing Personalized Customer Experiences

Businesses in the fast-paced digital era are constantly seeking novel strategies to enrich customer engagement. Customized interactions have emerged as a vital facet of ensuring consumer contentment, driving corporations towards cutting-edge technologies for achieving this objective. As AI technology is rapidly becoming more popular and adopted by 42% of enterprises, certain scopes of it are drawing

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10 CCaaS Features That Enhance Work Efficiency

In today’s rapidly evolving business landscape, contact centers serve as the primary interface between companies and their customers. To maintain a competitive edge and meet rising customer expectations, organizations are increasingly turning to Contact Center as a Service (CCaaS) solutions. These cloud-based platforms offer a suite of features that significantly enhance work efficiency, streamline operations,

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4 Ways To Improve Your Digital Marketing This Year

The only way to stand out in a crowded market place is to evaluate your performance and strive always to do better. Perhaps you’re looking to improve your digital marketing, but you’re not sure where to start? In 2020 there are so many effective digital marketing strategies, you’ve just got to figure out what works

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